Leaving COSI should be easy. Here is exactly how it works.

How to cancel

• Sign in to your Command Center and open Billing.
• Click Cancel subscription, then confirm. That is it.
• You do not need to call anyone or send an email.
• Any person in your organization who can sign in can cancel.
• There is no cancellation fee.

Monthly plans

• Your plan keeps working until the end of the month you already paid for.
• We will not charge you again.
• We do not refund part of a month.
• Changed your mind? Click Keep my subscription any time before the month ends.

Yearly plans

• Cancel any time with the same button. Your plan then keeps working to the end of the year you paid for, and does not renew.
• Would you rather have money back? Write to us. We end your plan at the end of the current month and refund every whole month left, to the card you paid with, within 14 days.
• We email you 7 days before a yearly plan renews, so a renewal is never a surprise.

Your data

• For 30 days after your plan ends, you can ask us for a full copy of your data. We send it within 5 business days of your request.
• After those 30 days, we delete your data. We record the deletion in your organization's ledger, so you have proof it happened.
• If the law requires us to keep a record, such as an invoice, we keep only that record and only for as long as the law requires.

Questions and disputes

• Write to hello@cosiai.site with "billing" in the subject.
• A person replies within 5 business days.
• Please write to us before disputing a charge with your bank. We would rather fix it with you directly.

Who these terms are from

COSI is provided by GHMI Group Inc., Houston, Texas. Payments are handled by Stripe; COSI never sees your card number. If your organization signed a separate written agreement with us, that agreement comes first where it says something different.